FAQ
Frequently Asked Questions
Shipping & Delivery
1. How long does shipping take?
Standard processing typically takes 1–3 business days. Once dispatched, standard delivery usually takes 7–15 business days depending on your location.
2. Do you ship internationally?
Yes, we offer worldwide shipping to most major destinations. International delivery times may vary based on local customs protocols.
3. How much is shipping?
Shipping costs are calculated at checkout based on your order total and delivery destination. We frequently offer free shipping promotions on qualifying orders.
Order Tracking
4. How can I track my order?
Once your order ships, you will receive an automated email containing your tracking link and shipment details. You can track your package anytime directly through that link.
5. Why isn't my tracking information updating?
It can take 24–48 hours for tracking portals to update after a label is created. If your tracking status remains static for more than 5 business days, please contact customer support.
Returns & Exchanges
6. What is your return policy?
We offer a 30-day return policy for unused, unworn items in their original packaging. Please contact our support team to initiate a return request.
7. How do I request a refund or exchange?
To start a return or exchange, send an email to contact@hikefootwearshoesstore.com with your order number and reason for return. Our team will guide you through the process.
8. Who pays for return shipping fees?
Unless the item arrived damaged or defective, customers are responsible for covering return shipping costs.
Payments & Sizing
9. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure checkout options like PayPal, Apple Pay, and Google Pay.
10. Is my payment information secure?
Yes, our store is built on encrypted SSL technology to ensure all payment data and personal information remain 100% secure.
11. How do I choose the correct size?
We recommend checking the size chart available on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
12. Can I modify or cancel my order after placing it?
Because we process orders quickly, please contact us at contact@hikefootwearshoesstore.com as soon as possible if you need changes. Once an order is processed by our warehouse, modifications cannot be made.